https://cloud-pbx.io/ 2026-04-15T06:36:31+00:00 https://cloud-pbx.io/ https://cloud-pbx.io/lib/tpl/bootstrap3/images/favicon.ico text/html 2024-07-24T09:58:15+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/1c-bitrix-license-agreement?rev=1721815095&do=diff 1C-Bitrix License Agreement End-User License Agreement (EULA) of Virtual PBX Digital Tide This End-User License Agreement (“EULA”) is a legal agreement between you and Cloud PBX Solution LLC. This EULA agreement governs your acquisition and use of our Virtual PBX Digital Tide software (“Software”) directly from Cloud PBX Solution LLC or indirectly through a Cloud PBX Solution LLC authorized reseller or distributor (a “Reseller”). Please read this EULA agreement carefully before completing the … text/html 2024-11-04T09:50:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/access_rights?rev=1730713825&do=diff Access Rights System Each company can decide on their own what access rights to provide to ordinary employees, Heads of Departments and PBX administrators. To view the rights levels and capabilities of each role, go to the Settings section, then to text/html 2024-05-28T13:12:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/account-deletion?rev=1716901946&do=diff Account Deletion If you want to delete your account, please contact us at info@cloud-pbx.io or +48 792 336 480. text/html 2025-06-02T10:43:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/account_delete?rev=1748860989&do=diff Account deletion request To delete your account and associated data, please contact support: friendship@intarvas.com. text/html 2025-04-09T09:05:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/account_deletion_azercell?rev=1744189505&do=diff Account deletion If you want to delete your account, please contact us at customercare@azercell.com. text/html 2025-05-05T07:04:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/account_deletion_intravas?rev=1746428647&do=diff Account deletion If you want to delete your account, please contact us at friendship@intarvas.com. text/html 2025-04-09T09:03:29+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/account_deletion_salam_telecom?rev=1744189409&do=diff Account deletion If you want to delete your account, please contact us at info@salam.sa. text/html 2025-04-09T09:07:40+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/account_deletion_zet_mobile?rev=1744189660&do=diff Account deletion If you want to delete your account, please contact us at info@zet-mobile.com. text/html 2024-10-22T09:41:47+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/allpages?rev=1729590107&do=diff 1! * playground * wiki * 1c-bitrix-license-agreement * Access Rights System * Access to Branch Management * Account Deletion * Account deletion * Account deletion * Account deletion * Account deletion * Account deletion request * Action History * Altegio and Cloud PBX Integration * Altegio and Cloud PBX Integration Instructions * Audio Conferencing * Automated Voice Messaging (AVM) * BASIC CONFIGURATION * Blacklist * Branch Management * Branch Numbers * Branches * Bulk Num… text/html 2025-01-24T09:34:11+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/altegio?rev=1737711251&do=diff Altegio and Cloud PBX Integration Altegio is a solution for companies in the service industry: beauty salons, barbershops, yoga studios, dance schools, etc. It allows you to visualize work processes — maintain a customer database, make online appointments, remind about planned visits, launch and coordinate loyalty programs. text/html 2024-11-04T11:35:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/aon?rev=1730720104&do=diff Changing Numbers for Outgoing Calls (Caller ID) To allow your employees to call customers from different phone numbers, set these numbers as outgoing numbers for a specific category of calls. There are three categories of outgoing numbers in Cloud PBX: text/html 2024-11-04T12:39:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/audit?rev=1730723949&do=diff Action History In Action History, you can see which settings of Cloud PBX were changed, as well as who did it and when. You don't have to scroll through the change log for a long time to quickly find the records you need — use filters by period, employee and type of action. text/html 2024-11-04T10:43:47+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/autoinforming?rev=1730717027&do=diff Automated Voice Messaging (AVM) There is no need to call all customers when a new promotion is launched manually, the terms of service are changed, or any other important event occurs. Record an audio file with a message, upload a list of numbers to call, and start the text/html 2024-11-04T10:05:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/autoinforming_ivr?rev=1730714744&do=diff Creating a Survey in Automated Voice Messaging (AVM) AVM allows not only to automate making calls, but also to receive feedback from customers without involving employees. Using this setting you can directly ask customers a question during automated voice messaging which they can answer by pressing a button on the phone. The survey results will be collected in an informative report in the form of a table which can be downloaded and analyzed. text/html 2025-01-20T12:32:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/blacklist?rev=1737376345&do=diff Blacklist If you are bothered by spammers or unwanted calls, you can add their numbers to the blacklist and reject calls from unidentified numbers. ---------- To add a number to the blacklist, go to Settings — More — Blacklist. When entering blocked numbers, you can use a mask. For example, +49 (30) 1234-56*. This mask will block all numbers in the range of +49 (30) 1234-5600 to +49 (30) 1234-5699. text/html 2025-02-05T13:08:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/blf?rev=1738760903&do=diff Busy Lamp Field (BLF) A BLF is a special module that is connected to a SIP phone to view the availability status of other employees. The BLF displays a list of employees and their availability status. There are also SIP phone models that come with a built-in BLF. text/html 2025-05-21T09:58:15+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/branch_system?rev=1747821495&do=diff Branch Management Companies with multiple branches can edit Cloud PBX settings for all branches in a single window. Below, we will detail the capabilities of the branch management dashboard by each section. 1. Branches. This section displays summarized data on employees, departments, numbers, and callback widgets across all branches. Here, you can create, configure, and delete branches. text/html 2025-05-21T10:00:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/branch_system_access?rev=1747821651&do=diff Access to Branch Management In the branch management dashboard, there is the Access section where you can: * Grant access for branch administration and viewing to previously created Cloud PBX users. * Create administrators and managers from scratch. text/html 2025-05-21T09:58:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/branch_system_limits?rev=1747821538&do=diff Branches In the Branches section of the branch management dashboard, you can view summarized data for all your company's PBXs. Moreover, you can create, configure, and delete branches. The summary table displays the number of employees, departments, phone numbers, and text/html 2025-05-21T09:59:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/branch_system_numbers?rev=1747821592&do=diff Branch Numbers The branch management dashboard has the Numbers section, where you can view summarized data for all the company's phone numbers and distribute them among branches. To access this section, click the Numbers tab in the dashboard's sidebar. text/html 2025-03-12T12:16:45+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/call-monitoring-connection?rev=1741781805&do=diff How to Join a Call for Online Listening and Call Whispering To find out which employees are currently talking on the phone and with whom they are talking, go to the Call Whispering tab and select a call with the headphone icon on the right. There are two ways to join a call for whispering: * via a browser; * by typing a key combination in text/html 2025-03-12T12:16:17+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/call-monitoring?rev=1741781777&do=diff Online Listening and Call Whispering Using Online Listening and Call Whispering you will be able to monitor the communication of employees with customers in real time. Your connection will be invisible to the participants of the dialogue. But if something goes wrong, you will immediately help the employee — prompt with the necessary words or remind them about discounts or promotions. This way you will train new employees faster and improve the quality of customer service in general. text/html 2024-11-04T11:22:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/call-monitoring_setup?rev=1730719361&do=diff How to Enable Online Listening and Call Whispering Online Listening and Call Whispering Capabilities How to Give Employees Access Go to the More tab in your Cloud PBX settings. Find the Service for Sales Department section there, and the Call Whispering option in it. Select an employee who can join calls. If you plan to listen and call-whisper active calls yourself, please also specify your profile. text/html 2024-12-16T12:16:28+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/callback?rev=1734351388&do=diff Callback Widget Callback Widget is a button that makes it even easier to become your customer. Your website visitor does not need to perform any extra actions — leaving their phone number is just enough. Your sales managers will do the rest of the work. text/html 2024-11-04T09:19:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/callback_settings?rev=1730711967&do=diff How to Install a Callback Widget on a Website 1. Go to Settings, go to the More section and find the CallBack widget option. In the appeared window at the bottom of the page click Add widget. Next, you will be taken to the window for creating a callback widget. Specify any widget name and turn on the text/html 2024-11-04T12:36:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/call_blocking?rev=1730723786&do=diff Restricting Calls to Management The manager can now restrict calls to their extension number so that calls from employees and customers do not distract them from important tasks. They can prohibit incoming calls or forward all calls to the secretary. Call restrictions can be set up flexibly — you can select departments and employees who will continue to call the manager directly. If there are several managers in the company, incoming calls to each of them can be configured differently. text/html 2023-10-04T07:35:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/call_flip?rev=1696404936&do=diff Call Flip Sometimes, during a conversation on a desk phone, you may need to leave the office. You have to ask the client to end the discussion and call back from your mobile phone in such cases. Now you can seamlessly transfer the call to another device without interrupting the conversation, ensuring a smooth transition for the client. text/html 2024-03-07T16:08:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/call_interception?rev=1709827684&do=diff Call Interception If your colleague can't answer a call, intercept it. On your IP phone or softphone, dial the following: * *63. Intercept any call in your department. If there are multiple calls, a random call will be intercepted. This is convenient if the company or department has few employees and incoming calls. text/html 2024-12-16T11:09:01+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/call_intrusion?rev=1734347341&do=diff Call From Manager To help the manager resolve work issues more quickly, make special settings for their internal calls. This way the manager will be able to reach any employee with the first attempt, even if they are already participating in another call. text/html 2026-04-06T13:23:56+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/changelog?rev=1775481836&do=diff Cloud PBX Updates March 2026 Employee Status Monitoring Employee statuses in Queue Monitoring have been expanded. You can now track what each manager is doing in real time. Data comes from work devices, Communicator, and CRM systems, giving supervisors clear insight into each specialist’s workload. text/html 2025-05-21T10:04:55+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/communicator?rev=1747821895&do=diff Communicator Communicator is a software phone (softphone) for your computer. It completely replaces a desk phone. To make calls via Communicator, you need a computer, headset, and an Internet connection. Installing Communicator * Download Communicator for text/html 2025-02-05T13:41:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/conference_call?rev=1738762865&do=diff Audio Conferencing Audio conferencing is a convenient tool to gather multiple colleagues and customers in a single call. With Cloud PBX, you can include an unlimited number of participants in the audio conference mode. Initiate a conference call using either a desk phone or text/html 2025-02-12T14:15:10+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/conference_room?rev=1739369710&do=diff Conference Rooms You can organize an audio meeting with colleagues and customers in Cloud PBX conference rooms. Advantages of this format: * Up to 100 participants can join a room. * All conversations in the rooms are recorded and stored in Call History. text/html 2026-04-02T13:23:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/contacts?rev=1775136184&do=diff Contacts Contacts is a customer database in Cloud PBX, accessible to the entire team. With Contacts, an employee will see the customer’s name on an incoming call in Communicator and Mobile App, and it will be easier for a supervisor to track how employees communicate with key customers. text/html 2024-07-09T16:17:33+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/contacts_ru?rev=1720541853&do=diff Контакты технической поддержки на русском языке support@digitaltide.io Tech support in English support@digitaltide.io text/html 2024-08-30T09:32:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/crm?rev=1725010334&do=diff CRM * PipeDrive * Zoho CRM * Kommo * Altegio * Bitrix24 * Albato Don't see your CRM? Create the integration via REST API. How Integrating a Cloud PBX with CRM Benefits Business Owners Integrating a Cloud PBX with a CRM system greatly enhances how you manage customer interactions and increases your team's efficiency. Here are the key features that become available through this integration. text/html 2025-02-05T13:04:35+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/crm_multiple_scenarios?rev=1738760675&do=diff Setup of Multiple CRM Integration Scenarios When setting up PBX integration with any CRM for the first time, a general integration scenario is created for all numbers. This means that CRM systems will operate employee calls through Cloud PBX in the same way, regardless of the number: text/html 2025-02-12T14:49:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/eltex_transfer?rev=1739371791&do=diff Call Transfer on Eltex Gateways * During a call, press FLASH and you will hear a tone. * Dial the other party's number. * The other party will answer your call. Talk to them and simply hang up to connect the two parties. * If the other party does not answer, simply click FLASH, and you will continue communicating with the party. text/html 2025-02-05T13:00:33+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/fax?rev=1738760433&do=diff Sending and Receiving Faxes You can send and receive faxes even without a physical fax machine. If you have one, you can connect it to Cloud PBX. Connecting a Physical Fax Machine If you have a fax machine, you can connect it to Сloud PBX and retain the previous fax functionality. Create an text/html 2024-11-04T11:31:11+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/fmc?rev=1730719871&do=diff Control of Calls From Corporate SIM Cards (FMC) Corporate SIM cards can be connected to your Cloud PBX. This will allow you to control not only calls of office workers made from their desk phones but also of employees who work outside the office and regularly talk to customers on a cell phone — couriers, drivers, sales representatives, etc. text/html 2025-02-12T14:50:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/grandstream_transfer?rev=1739371805&do=diff Call Transfer on Grandstream GXW-4008 and HT-502 Gateways Attended transfer Let's say that you are talking with a subscriber and want to transfer the call to another subscriber, having first talked with them. * Press FLASH on your analog phone and you will hear a tone. text/html 2024-11-04T09:11:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/greetings?rev=1730711485&do=diff Greetings Catalog Cloud PBX allows each company to sound unique and convey most useful information to customers when they listen to greetings and notifications. Replace standard messages with your files and tell your customers about important things before an employee even answers a call. text/html 2025-01-29T14:44:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/groups?rev=1738161866&do=diff Departments Create departments in the cloud PBX to distribute incoming calls from clients to multiple employees at once. You can choose the distribution algorithm here: incoming calls can be routed to all employees simultaneously, sequentially, or to those who haven't interacted with clients for the longest time. Moreover, you can enable an auto-attendant within departments, notify customers about their queue position, and define the actions to be taken if no one can answer the call. text/html 2026-04-06T12:38:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/history_records?rev=1775479116&do=diff Call History and Recordings Cloud PBX will help your team control sales calls. Call history (call details) is one of the most important sections of Cloud PBX where all your employees’ calls are displayed. Our call history captures all incoming and outgoing calls made from mobile phones, SIP phones and softphones, including calls between employees of the same PBX using extension numbers and calls between employees from different branches. text/html 2025-01-31T06:43:11+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/inbound_name?rev=1738305791&do=diff Displaying Called Number/Department If your company has multiple numbers or departments, it is sometimes important for an employee to know which number or department the caller is reaching. For example: * A call to an online store. Your company has two brands, each assigned to a specific phone number. Depending on which number the customer is calling, the employee should introduce themselves correctly. text/html 2024-02-02T12:54:30+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/ip_restrictions?rev=1706878470&do=diff IP Restriction If your company has heightened requirements for information security and you want to protect your cloud PBX from unauthorized access, you can use IP address restriction. Your employees will be able to authenticate in the cloud PBX and make outgoing calls from the approved IP addresses only. text/html 2025-01-29T14:59:40+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/ivr?rev=1738162780&do=diff Interactive Voice Response (IVR) A self-service menu helps to handle incoming calls faster and automatically distribute them within the company. How Does an IVR Work? Once a customer dials a specific digit in tone mode, the IVR connects them to an appropriate specialist. If the customer knows the employee's extension number, they can dial it during the voice greeting. If they don't know it, Cloud PBX will announce all the options where their call can be directed. Only if the customer becomes … text/html 2025-02-05T13:02:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/jabra?rev=1738760574&do=diff Using Communicator With Jabra Headsets Jabra devices can be configured using the Jabra Direct utility, which can be downloaded from: <https://www.jabra.com/software-and-services/jabra-direct>. To personalize the device settings, connect it to your computer via USB or Bluetooth. Once the device is detected, go to the text/html 2026-04-06T12:42:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/kommo?rev=1775479338&do=diff Kommo and Cloud PBX Integration With Kommo, you won’t miss a single lead and will be able to analyze each manager’s performance. To gain full control over leads and calls, set up the Cloud PBX integration – it only takes a few clicks. Managers will also appreciate the benefits of integration – Kommo will display the customer card on every call, and contacts and leads will be created automatically. With the new Cloud PBX widget, handling calls in Kommo has become even easier – it pops up in the … text/html 2025-11-20T12:49:00+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/kommo_call_result?rev=1763642940&do=diff Call Result Card in Kommo Cloud PBX and Kommo integration capabilities Sometimes managers forget to record agreements in Kommo after conversations with customers.. This issue is resolved with the call result card, which automatically pops up after a call made via the widget. In the card, you can create a contact and lead or select them from previously created ones, as well as assign a task to yourself or a colleague. Let's take a closer look at all the parameters of the call result card: text/html 2025-11-20T12:41:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/kommo_departments?rev=1763642514&do=diff Custom Kommo Integration Settings for Selected Departments You may have multiple pipelines in Kommo for different departments. Set up lead creation in a pipeline depending on the department — for example, if a customer calls the sales department that only handles corporate customers, the lead will be created in a separate pipeline. text/html 2025-11-20T12:27:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/kommo_digital_pipeline?rev=1763641661&do=diff Digital Pipeline in Kommo This feature will be available soon. Digital pipeline is an advanced Kommo tool designed to automate customer management as much as possible. With the digital pipeline, managers will call customers with the most relevant offers at the best time, while Cloud PBX will handle these calls. text/html 2025-11-20T12:43:16+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/kommo_duplicate_deals?rev=1763642596&do=diff Preventing Duplicate Leads in Kommo Sometimes customers call back after a lead has been closed in Kommo — for example, to clarify order details. By default, such calls can create unnecessary new leads. To avoid manually deleting duplicates, set up a waiting period after a lead is closed — if the same customer calls during this time, no duplicate will be created in the CRM. text/html 2025-11-20T12:39:42+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/kommo_exceptions?rev=1763642382&do=diff Excluding Departments From Kommo Integration If not all departments of your company work with Kommo, you can exclude these departments from the integration to prevent unnecessary leads from being created in the system. For example, if a customer calls the accounting department, no lead will be created in the CRM. text/html 2026-04-07T06:43:38+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/kommo_setup?rev=1775544218&do=diff Cloud PBX and Kommo Integration Guide PBX and Kommo Integration capabilities Integration can only be set up by users with administrator rights in both systems. 1. In your Cloud PBX, go to the CRM Integration menu. Find the Kommo widget and click it. In the window that opens, copy your Cloud PBX domain name. text/html 2025-11-20T12:50:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/kommo_tag?rev=1763643021&do=diff Call Tags Setup in Cloud PBX and Kommo Integration Cloud PBX and Kommo integration capabilities If your Cloud PBX is integrated with Kommo, lead and contact cards can be created automatically upon calls. If necessary, these cards can include tags — special labels that help capture important call details and quickly find the required information about leads and contacts. Tag rules are configured separately for each call type: incoming and outgoing, successful and missed calls. Let’s go through … text/html 2025-11-20T12:52:12+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/kommo_template_name?rev=1763643132&do=diff Lead and Contact Name Template Setup in Kommo Kommo and Cloud PBX Integration If your Cloud PBX is integrated with Kommo, lead and contact cards can be created automatically upon calls. By default, the name of such a card consists of the customer’s phone number, call direction, and call result. If needed, you can change name templates, as well as set up different templates for incoming and outgoing calls. Let’s see how to change the name template for a lead upon incoming call as an example.… text/html 2025-11-20T12:26:13+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/kommo_webrtc?rev=1763641573&do=diff Calls from Kommo (WebRTC) The capabilities of the Kommo and Cloud PBX standard integration are greatly enhanced with WebRTC technology. With this feature, you don’t need a softphone, desktop, or mobile phone — simply open your browser, log in to Kommo, and start making calls without any additional apps. text/html 2026-02-13T08:22:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/messenger_overview?rev=1770970929&do=diff Getting Started With Corporate Messenger Corporate Messenger brings all your work communication together in one place — you can chat with colleagues and call customers without switching between different apps. Getting started is easy, and this quick overview will help you explore the key features. text/html 2025-01-29T11:50:20+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/missed_calls?rev=1738151420&do=diff Missed Call Notifications via SMS, email or Telegram Set up missed call notifications and ensure that all customer calls are answered. Navigate to Settings — More — Missed call notification. You can receive notifications: * By email. * As SMS messages to your phone. text/html 2024-11-04T11:15:20+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/missed_calls_control?rev=1730718920&do=diff Missed Calls Processing It is important for a manager to understand how managers handle missed calls —how many attempts it took to call back successfully, or if the customer was left with no answer. In History and Statistics of Cloud PBX you can monitor the processing of missed calls in real time and, based on this data, organize the workflow so that employees call customers back 100% of the time. text/html 2026-04-02T13:17:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/mobile_app?rev=1775135829&do=diff Digital Tide Mobile App The mobile app lets you stay connected to your Cloud PBX even when you're away from your desk. With it, you can: * make and receive calls using your Cloud PBX numbers; * get push notifications for missed calls; * use Contacts to quickly call customers and colleagues, and see the contact names on incoming calls; text/html 2025-04-02T08:08:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/music?rev=1743581303&do=diff Music on Hold You can choose a melody a caller will hear instead of beeps. Go to Settings — More — Music. In the catalog of standard melodies, you can choose the music that will play when calling company numbers and departments. Cloud PBX offers 7 standard melodies now. text/html 2025-01-31T13:46:15+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/numbers?rev=1738331175&do=diff Numbers Here, you can set up a call-receiving schedule during working hours and choose where to forward calls during off-hours. Configuring unique settings for each Cloud PBX number and connected numbers from other operators is possible. ---------- 1. Go to the Numbers tab in the text/html 2024-11-04T11:17:46+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/number_groups?rev=1730719066&do=diff Bulk Number Setup If you have many numbers that work the same way, you don't have to go into the settings of each number separately to change the schedule or greeting. Cloud PBX allows you to save time and edit any amount of numbers in bulk — you can combine numbers into groups with the same settings or copy the number settings. text/html 2025-11-19T09:16:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/odoo?rev=1763543803&do=diff Odoo and Cloud PBX Integration Odoo is a comprehensive business management system that includes CRM, project, warehouse and manufacturing management, and finance modules. By integrating it with Cloud PBX, you can make calls to your customers and receive incoming calls directly in Odoo. text/html 2024-11-04T11:41:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/other_pbx_user?rev=1730720501&do=diff Employees From Different PBXs Incoming calls to one number can be received not only by employees with accounts in the same Cloud PBX. You can connect to calls both employees from other Cloud PBXs, and those who use only an office PBX (SIP-PBX). How to Add Employees From Another PBX to a Department text/html 2025-05-21T07:29:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/pipedrive?rev=1747812591&do=diff Pipedrive and Cloud PBX Integration Сapabilities Pipedrive is a convenient CRM system for small and medium-sized businesses which allows you to automate sales. Integration with Cloud PBX enables you to control all calls and make your work with customers more efficient. text/html 2025-05-21T07:29:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/pipedrive_setup?rev=1747812584&do=diff Pipedrive and Cloud PBX Integration Instructions Pipedrive and Cloud PBX Integration Сapabilities 1. In your Cloud PBX, go to the Settings section and open the CRM Integration menu. Find the Pipedrive widget, click Connect and follow the instructions. To set up the integration, you need to have admin rights in Pipedrive. text/html 2024-07-24T10:07:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/price?rev=1721815643&do=diff Cost of basic virtual PBX functionality Includes 3 accounts € 10/m. ADDITIONAL FEATURES Additional account / Per employee / € 4/m. Recording of conversations, storage for 1 year / € 15/m. CRM integration / € 10/m. Sales Tools Website and queue callback widget, missed call notifications, SMS business card, SMS apology./ € 10/m. text/html 2024-03-12T15:02:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/privacy-policy?rev=1710255746&do=diff PRIVACY POLICY Effective Date: 10/01/2024 Introduction Welcome to the Privacy Policy of Cloud PBX Solutions FZ-LLC, a registered entity in Dubai, United Arab Emirates, COMMERCIAL BUILDING 5, DUBAI MEDIA CITY This document outlines our commitment to safeguarding your privacy and governs the collection, processing, and protection of your personal data. text/html 2024-07-08T14:33:28+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/privacy_policy_ru?rev=1720449208&do=diff ПОЛИТИКА КОНФИДЕНЦИАЛЬНОСТИ Дата вступления в силу: 01/10/2024 Введение Добро пожаловать в Политику конфиденциальности Cloud PBX Solutions FZ-LLC, зарегистрированной компании в Дубае, Объединенные Арабские Эмираты, COMMERCIAL BUILDING 5, DUBAI MEDIA CITY. text/html 2024-12-16T10:14:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/profile?rev=1734344045&do=diff Possibilities of Your Cloud PBX Personal Account The possibilities of the Cloud PBX personal account do not depend on the access level. Everything described below is set up the same for administrators, users and restricted users. To log in to your personal account, click your account name in the upper right corner. text/html 2025-02-18T19:33:16+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/quality_control?rev=1739907196&do=diff Service Quality Assessment The cloud PBX system can help you find out the level of customer satisfaction with your service. You can configure a quality assessment after each call and then review the collected data in the History section. You will listen to the recordings of problematic calls and comprehend the concerns your customers have expressed. text/html 2026-04-06T10:42:24+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/queue-monitoring?rev=1775472144&do=diff Queue Monitoring When the phones are ringing off the hook and customers are waiting, standard reports aren’t enough. You need to see the full picture: how many calls are in the queue, which employees are available, and which calls require an urgent response. text/html 2026-04-06T10:48:33+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/queue-monitoring_setup?rev=1775472513&do=diff Monitoring Setup Instructions Here, the Queue Monitoring settings, access features, and the calculation of each metric are described. Monitoring opportunities Monitoring Settings Go to the Real-time section in the sidebar — the Monitoring tab will open. By default, statistics for the whole company are displayed. In the text/html 2025-02-05T07:30:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/queue_callback?rev=1738740605&do=diff Queue Callback Request You can offer your customers to request a callback if they don’t want to stay on the line. In this case, a caller retains their position in a queue, and once one of the department employees becomes available, the system will first call the employee and then the customer. text/html 2024-12-16T09:41:53+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/record?rev=1734342113&do=diff Call Recording Set up call recording flexibly through the Settings section — More — Call Recording. You can record all incoming and outgoing calls from softphones, as well as desktop and cell phones. All recordings are stored for a week by default. text/html 2025-08-25T10:45:53+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/redirect?rev=1756118753&do=diff Call Forwarding Call Forwarding to Employee’s Cell Phones Even the most diligent employee is not always at their desk. They may not be able to answer a call on their SIP phone or softphone, but a cell phone is always with them. So you can enable the Call Forwarding to Personal Cell Phone Number text/html 2024-11-04T09:39:35+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/redirect_timeout?rev=1730713175&do=diff Forwarding of Direct Calls With a Long Response Time If an employee cannot pick up the phone quickly, this is not a reason to lose direct calls to their number. When a customer calls an employee directly by an extension number and waits a long time for a response, this call can be automatically forwarded to another employee or department. In this case, Cloud PBX will warn the customer that their call will be answered not by a familiar employee but by someone else. text/html 2026-01-19T09:45:53+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/reports?rev=1768815953&do=diff Call Statistics Thanks to statistical reports in Cloud PBX, you can monitor the dynamics of calls to the company, evaluate employees’ work, analyze the efficiency of advertising campaigns directly in the Cloud PBX interface, as well as control the processing of missed calls and much more. text/html 2026-04-06T13:43:29+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/reports_groups?rev=1775483009&do=diff How Metrics Are Calculated in the Department Report In the report, all metrics are calculated only for the department external calls. This article provides a detailed overview of all call types, the formulas used to calculate metrics, and examples of calculations for different calls. text/html 2026-04-06T13:08:30+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/reports_groups_missing?rev=1775480910&do=diff Missed Call Insights Report Capabilities The department missed calls report helps: * build an effective motivation system for employees and quickly calculate payroll based on KPIs for missed calls; * evaluate how employees handle missed calls — how long customers wait for a callback and how many customers remain unprocessed; text/html 2026-04-06T13:14:10+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/reports_groups_total?rev=1775481250&do=diff Department Calls Report Capabilities The report on all department calls helps sales and support team leaders: * build an effective motivation system for employees and quickly calculate payroll based on KPIs: targeted calls, average conversation, total time in conversation, response speed, dialing attempts and duration; text/html 2025-04-02T07:28:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/reports_hourly?rev=1743578934&do=diff Hourly Workload Report Capabilities The Hourly Workload report shows at what time and on what days of the week employees communicate with customers most often and the longest. Report Types 1. By incoming calls you will be able to evaluate your customers’ activity during the day. text/html 2025-02-18T20:32:29+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/rest_api?rev=1739910749&do=diff Rest API Integrations With Other CRM Systems If your CRM is not listed among the available integrations, you can request our specialist specifying the desired CRM. We will update you on the estimated integration timeline. If you have your custom CRM system, you can integrate with it independently using the REST text/html 2024-11-04T12:45:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/rules?rev=1730724321&do=diff Call direction restrictions For security purposes, you can restrict employees from calling certain regions of the world. Direction restriction settings may not be displayed in your Cloud PBX or not all directions may be available for adjustment. If you need to expand the capabilities of Cloud PBX to set up allowed directions, contact technical support. text/html 2024-12-16T09:59:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/schedule?rev=1734343143&do=diff Flexible Schedule Setup for a Number You can flexibly set up a call reception schedule for each of your shared numbers, taking into account all the specifics of your company work: working hours and off-hours, lunch breaks, attendants for off-hours, holidays and early-closing days, etc. text/html 2025-02-05T13:27:13+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/schedule_employee?rev=1738762033&do=diff Call Forwarding During Employee's Vacation or Absence Vacation or sick leave of an employee is not a reason to miss direct calls to their number. Now it's possible to set the period of the employee's absence with just a few clicks, and then: * Cloud PBX will automatically disable the employee from receiving calls in the department text/html 2024-11-04T08:14:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/schedule_personal?rev=1730708054&do=diff Employee’s Personal Schedule Flexible employee schedule settings allow you to adjust the reception of calls during working and non-working hours once and forget about it until the employee's work schedule changes. When an employee has a personal work schedule, calls are received only on those days and hours when they work. During off-hours, the employee is automatically excluded from the department call queue. If customers call them directly, such calls can be forwarded to colleagues or a voic… text/html 2025-11-20T12:53:12+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/sidebar?rev=1763643192&do=diff * About Digital Tide * Mobile App * Update History BASIC CONFIGURATION * Employees * Departments * Numbers CALL MANAGEMENT * Softphones * SIP Phones * Call Transfer * Call Interception * Audio Conferencing * Called Number Notifications * Call Flip SALES CONTROL * Call History and Recordings * Call Statistics * Queue Callbacks * SMS Business Cards * Callback Widget SERVICES * Music on Hold * Connecting Numbers From Other Operators * Merging Cloud P… text/html 2025-11-01T07:32:11+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/sippbx?rev=1761982331&do=diff Connecting External SIP PBXs to Cloud PBX If your company has its own PBX, you can integrate it into the unified numbering plan of Cloud PBX. Employees from different branches will be able to make free calls and transfer calls to each other using extension numbers. These calls will be recorded and displayed in the text/html 2025-01-29T14:25:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/sip_numbers?rev=1738160725&do=diff Connecting Numbers From Other Operators If you have a number from another operator and you're not ready to give it up, you can connect it to Cloud PBX. Let's discuss the connection options. 1. Call Forwarding From Old Numbers to the Cloud PBX Numbers text/html 2025-02-05T08:56:32+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/sip_phones?rev=1738745792&do=diff Desk Phones In addition to using a softphone on your computer or smartphone, you and your employees can make and receive calls via desk phones. Cloud PBX supports the use of models from all popular SIP equipment vendors, such as AudioCodes, Yealink, Grandstream, Cisco/Linksys, D-Link, Panasonic, Escene, Aastra, Fanvil, Eltex, and others. You can configure a SIP phone or connect your old analog phones to Cloud PBX by using a VoIP gateway. text/html 2023-10-04T07:35:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/sms_cards?rev=1696404936&do=diff SMS Business Cards An SMS business card can help increase customer loyalty. It works in two cases: * A welcome SMS after a customer's first call to your company. * Apologies for the missed call. Welcome SMS Business Cards When a customer calls your company for the first time, they receive a welcome message with the contact details of the manager after the conversation. This helps the customer to retain your company's contact information and avoid losing it. text/html 2026-03-19T03:23:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/softphone?rev=1773890584&do=diff Softphones A software phone (softphone, communicator) is a program installed on a computer. It can work simultaneously with desktop and mobile phones or completely replace them. Calls via a softphone are similar to calls via Skype, Viber, or WhatsApp; they only require the Internet and a headset. text/html 2025-06-03T13:23:55+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/support?rev=1748957035&do=diff Help With the Cloud PBX Setup On the left side of your screen, you'll find comprehensive knowledge base articles designed to guide you through the Cloud PBX setup process. Simply select the section relevant to your needs and follow the step-by-step instructions provided. text/html 2025-03-28T05:43:16+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/terms_of_service?rev=1743140596&do=diff Terms of Service/User License Agreement This User License Agreement (“Agreement”) is a legal agreement between you and Cloud PBX Solutions FZ-LLC (“Company”). The Agreement governs the use of Cloud PBX Solutions FZ-LLC Software (“The Software text/html 2024-11-04T08:56:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/text-to-speech?rev=1730710585&do=diff Text-To-Speech If you need to create a unique greeting file or any other notification in Cloud PBX but you do not have the opportunity to quickly make a studio recording, you can use the Text-to-Speech feature. Just prepare the text of the message and Cloud PBX will read it in any voice you like. text/html 2024-12-16T11:10:46+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/timezone?rev=1734347446&do=diff Time Zone To correctly set up the number schedule and see the correct time in Call History, select the time zone in which your company operates. ---------- 1. In your Cloud PBX settings, go to the More section and select the Company Time Zone section. 2. In the drop-down list, find your time zone and click it. text/html 2025-02-12T12:27:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/transfer?rev=1739363224&do=diff Call Transfer At times, your employee might need to transfer a customer to another employee. In Cloud PBX there are two ways to make a transfer: * Blind transfer. The call is immediately transferred to another employee regardless of their availability. text/html 2025-11-01T07:32:29+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/trunk?rev=1761982349&do=diff Merging Cloud PBXs If your company has multiple branches that use separate cloud PBX systems with their own employees, departments, and independent statistics, you can connect them all into a unified telephone network with a single numbering plan. text/html 2025-12-10T08:34:57+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/users?rev=1765355697&do=diff Employees When you log into your Сloud PBX account for the first time, you'll be taken to the Employees tab in the Settings section. This is where you can add new employees who will operate the telephony system. ---------- Click Add employee. text/html 2024-11-04T13:39:45+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/voicemail?rev=1730727585&do=diff Voicemail There are situations when none of the employees can answer the call, but this is not a reason to lose customers. Use voicemail so that a customer can ask a question or make a request even during off-hours of the company or during an employee's vacation, or when an employee simply does not answer for a long time. text/html 2024-12-16T11:14:28+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/waiting_time?rev=1734347668&do=diff Flexible Setup of Waiting for Response Time To avoid missing calls from customers, set up the waiting time for an employee to respond taking into account the specifics of your company operation. Let's look at the example of department settings in the text/html 2026-02-18T14:18:33+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/zoho?rev=1771424313&do=diff Zoho CRM and Cloud PBX Integration Capabilities Zoho CRM helps you engage with customers, gain valuable insights into your business, build scalable sales processes, and grow your company faster. If you haven’t integrated Zoho CRM with Cloud PBX yet, check out the integration guide and set it up right now: text/html 2026-02-18T14:13:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/zoho_setup?rev=1771423989&do=diff Zoho CRM and Cloud PBX Integration Guide This page outlines the steps required to connect and configure the Zoho CRM and Cloud PBX integration. Before you begin, make sure you have administrator rights in both systems. ---------- In the Zoho Interface text/html 2025-01-24T09:30:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://cloud-pbx.io/%D0%B0ltegio_setup?rev=1737711048&do=diff Altegio and Cloud PBX Integration Instructions 1. In your Altegio account in the upper left corner please find Locations and Chains. Select the network for which you want to set up integration and go to the Telephony section. Copy the telephony token.