CPBX Domains
The “CPBX Domains” section contains a list of all client CPBXs.
Creating a Domain
1. Go to the “Domains” section.
2. Click the “Create a domain” button.
The domain creation form will open.
3. Fill in the form fields. Mandatory fields are marked with an asterisk.
General Settings
- Domain Name. Full domain name, including the unique client name and operator's domain. For example: client.pbx.operator.com, where “client” is the client's name, and “pbx.operator.com” is the operator's domain. The unique client name must comply with FQDN (Fully Qualified Domain Name) rules and rules set by the operator. After creating the domain, its name cannot be changed.
- Web Access Address: Alias of the domain (alternative address), if applicable.
- Customer: The client's company name, contract number, or any other information.
- Interface Language: Language for the CPBX client interface. Language selection is possible if interface localizations are available.
- Subscriber Limit: The maximum number of employees the client can create in the CPBX. Choose an appropriate value from the list or enter it manually. “Unlimited” removes restrictions on the number of employees.
- Domain Status: Active or blocked.
Telephony:
- Allow to skip caller number in case of forwarding: Check to allow skipping the caller's number in case of redirection.
- Route: Specifies through which gateways outgoing external calls from this PBX will be made. Outgoing calls will not be possible without specifying a route.
Note: Only one route can be assigned to a CPBX, and it must be created beforehand.
- Dial plan: The dial plan used in the CPBX. Translates dialed CPBX numbers into the internal format of the platform (+E.164 format). The dial plan must be created beforehand.
- Number of SIP devices: The maximum number of SIP devices or SIP clients that can be installed on each employee's smartphone, laptop/PC. Choose an appropriate value from the list or enter it manually. “Unlimited” removes restrictions on the number of connected devices.
- Limiting calling lines: The maximum number of simultaneous external calls (no limitations for calls to short numbers within the PBX). You can limit the total number of calls or the number of incoming/outgoing calls. Choose an appropriate value from the list or enter it manually.
- Extension number length: The length of short internal numbers for employees. After creating the CPBX, the length of the short number can only be increased. To reduce it, contact Digital Tide support.
- Use emergency numbers as internal numbers: Specifies whether the CPBX can contain internal numbers that overlap with emergency service numbers (911, 112, etc.).
Managing the "From" Header Value for Internal Calls
URI
- ext: Internal number of the employee making the call.
- login: Login of the employee making the call.
- caller_id: Outgoing number (caller ID), available to the employee making the call (according to the rules of outgoing number configuration in the CPBX).
RealName
- name: Name of the employee making the call.
- ext: Internal number of the employee making the call.
- login: Login of the employee making the call.
- caller_id: Outgoing number (ANI), available to the employee making the call (according to the rules of outgoing number configuration in the PBX).
- as_is: Value of the “RealName” field received from the SIP client of the employee making the call.
Services
The “Services” tab allows configuring the list of services available to the client according to the service provision agreement.
To enable/disable a service, toggle the switch accordingly. If the service is disabled, the corresponding functionality will be unavailable in the client interface.
Service Configuration:
1. Statistics: View call statistics and history.
2. CRM: Connect the client's PBX to CRM systems.
3. Call recording: Record external and internal calls. Additional fields are available when the service is enabled:
- Call recording expiration time:: Specifies the time after which call recordings will be deleted. “Unlimited” allows permanent storage.
- Send a call recording link to:: Enter the email address of the client-side employee to receive links to call recordings (recordings are stored on Digital Tide servers).
4.Speech analytics: Analyze employee conversations.
5.Missed call notifications: Allow users to set up missed call notifications.
6.SMS Business Card: Send SMS cards and notifications.
7.Callback button: Place a widget on the website for callbacks. The “Number of Callback Buttons” field is available when the service is enabled, specifying the number of entry points (visitor button clicks) and corresponding call-back processing routes within the CPBX.
8.Service quality assessment: Rate the quality of service during a conversation with company employees.
9.Queue callback request: Configure callback orders from the queue.
10.Number in a queue: Inform the caller about the queue number while waiting for a call answer.
11.Prompting: Listen to and monitor active calls.
12.Call distribution in the department evenly: Configure equal call distribution within the department.
13.Call distribution in the department all at once: Configure call distribution to all department employees at once.
14.External numbers: Connect numbers from other operators. Additional fields are available when the service is enabled:
- Allow outgoing calls from external numbers: Allow making calls from numbers of other operators.
- Number of allowed external numbers: The maximum number of connected numbers from other operators. Choose an appropriate value from the list or enter it manually.
15.Branches: Connect other compatible CPBXs or unite several CPBXs within one partner (operator). Disable the service only if there are no active services of this type in the domain.
16.Conference rooms: Create conference rooms for solving common issues with company employees and clients.
17.Automated Voice Messaging (AVM): Automatic calls to inform about new promotions, offers, and other important news.
18.Fax: Forward fax messages to the specified employees' email.
19.Forwarding to SIP-PBX: Connect forwarding from the Company's general number to SIP-PBX.
20.Forwarding to PSTN: Connect forwarding from the Company's general number to PSTN.
21.SMS: Allow users to send SMS.
Click the “Save” button to create the domain. The button is available only if all mandatory fields are filled.
Click the “Cancel” button to cancel domain creation.
Other Domain Actions
For each domain in the list, the following information is provided:
- Domain address.
- Domain lock indicator — “Blocked” label (if the label is absent, it means it's an active domain).
- Client description — the name of the client's company, contract number, or any other information.
- The number of created employees (accounts) in the CPBX out of the maximum possible.
- Restrictions on the number of incoming and outgoing telephone lines.
- Number or quantity of phone numbers assigned to the domain (if more than one, clicking “View All” will display these numbers).
Finding a Domain
1. In the search bar, enter a part of the domain name, phone, or text in the Customer field and press Enter.
2. The list will display only those domains whose names contain the searched fragment.
3. To return to the full list of domains, click “x” on the search bar.
Filtering Domains by Routes and Dial Plans
1. Click on the three dots to see hidden filters.
2. In the Routes and Dial plans filters, choose the desired values from the dropdown list.
3. The list will display only domains associated with the selected routes and dial plans.
4. To return to the full list of domains, choose “All Routes” and “All Dial Plans” from the dropdown lists.
Changing Domain Settings
1. Find the domain that needs adjustment.
2. Click the gear icon.
3. The domain settings window will open, containing the same tabs as when creating a domain.
4. Make edits and save the settings.
Restricting Domain Access by IP
The “IP Restrictions” tab allows setting IP addresses for accessing the client interface and making calls.
There are three restriction modes:
1. Use parent domain settings: Apply permissions set at the operator's domain level.
2. Expand parent domain settings: In addition to parent domain settings, customize access to the personal account (web and mobile access).
Restriction of access to personal account.
To enable access, toggle the switch to “On” and configure settings:
- If the IP is not in the allowed range: Action if login is attempted from a restricted IP address. Options: “Block access” or “Allow login and password entry, but deny login.”
- Allowed IP: List of IP addresses allowed access. The symbol * allows access from all IP addresses.
- Allowed lists of IP addresses: Choose addresses from a ready-made list created in the “IP Lists” section under “More.”
- Restricted IP: List of IP addresses with blocked access.
- Restricted lists of IP addresses: Choose addresses from a ready-made list created in the “IP Lists” section under “More.”
Call restriction.
To enable access, turn the switch to On and select where to get the IP Lists from:
- Use access lists to personal account: the same lists of IP addresses are used that are set for the Access Restriction parameter to your account.
- Use custom lists — opens additional options for creating your own access lists:
Allowed IP: a list of IP addresses from which access is allowed. The * symbol allows access from all IP addresses.
Allowed lists of IP addresses: select addresses from a ready-made list created in the IP Address Lists section in the More section.
Restricted IP: a list of IP addresses from which access is prohibited.
Restricted lists of IP addresses: select addresses from a ready-made list created in the IP Address Lists section in the More section.
To disable access, turn the switch to the Off position.
3. Replace parent domain settings: Fully replaces parent domain settings.
Accessing Client Settings of CPBX
1. Click on the domain name to access the CPBX client interface.
2. The client interface for CPBX settings will open.
Blocking a Domain
1. Click the gear icon.
2. In the “Domain status” dropdown, choose “Blocked.”
3. Click “Save.”
Exporting Domain List to CSV
1. Click on the three dots in the top left corner to reveal additional domain list filters.
2. Select desired routes and dial plans.
3. Click “Generate a report.” A file-saving window will open.
4. In the report, view information about each domain, including its status, number of accounts, limitations on lines, connected routes and dial plans, enabled services, domain expiration period (in days), and more.
5. To export call detail records (CDR) to a CSV file, click “CDR Export.”
Deleting a Domain
1. Click the gear icon next to the domain name in the general list.
2. Domain settings will open. In the bottom right corner, click “Delete domain.”
3. In the confirmation message, click “Delete” to confirm the action.