SIP Phones

Apart from using a softphone, your employees can make and receive calls via desktop phones.

The cloud PBX supports the use of models from all popular SIP equipment vendors, such as AudioCodes, Yealink, Grandstream, Cisco/Linksys, Panasonic, Escene, Aastra, Fanvil, and others. You can configure a SIP phone or connect your old analog phones to the cloud PBX by using a VoIP gateway.

These parameters are specified when creating an employee. Here is an example:

In this example:

  • Login — jsmith (enter what comes before @).
  • Password — if a SIP password is set, use that. Otherwise, type the regular password.
  • Server — the address of your cloud PBX in the format.

Pay attention

If you have already created an employee but do not remember their password, you can only change it by editing the employee profile. If you change a password that is already used on any device, the softphone will stop working and prompt for the new password. Be cautious when changing passwords.

All IP phones support the full functionality of the cloud PBX, including call transfer and call hold. Incoming and outgoing calls through IP phones and analog phones are recorded when the Call recording option is enabled.

All devices connected to an employee can work in parallel. For example, if you set up call forwarding to a mobile phone and have a desk phone and softphone configured, an incoming call will simultaneously ring on the mobile phone, desk phone, and softphone. This is very convenient as the employee can answer the call on any available device at that moment. Additionally, during a call, you can easily switch the call to another device without the caller noticing, simply by pressing * (asterisk).

  • On SIP equipment. STUN, NAT Traversal, and proxy server options should be disabled.
  • On the router. The SIP ALG option should be disabled.
  • Codecs. If possible, specify the priority of usage: PCMA (G711a, G711 a-law), PCMU (G711u, G711 u-law), G729, RTP Packet size (packetization time) 20 ms.