Call Forwarding

Even the most diligent employee is not always at their desk. They may not be able to answer a call on their SIP phone or softphone, but a mobile phone is always with them. So you can activate the Call Forwarding to Personal Mobile Number option. You can configure it in two ways:

• Go to the cloud PBX interface.
• Dial a code on your SIP phone.

Let's look at each method in more detail.

1. Navigate to the Employees section. If have an employee account with the number you want to forward to, click the employee's name. If not, click Add employee.

Moreover, employees with User or Limited user access levels can also configure call forwarding. They need to click their name in the top right corner of the web interface.

2. In the employee settings, scroll down to the Forwarding section. The toggle switch in this section is turned off by default. Turn it on to access the call forwarding settings.

3. Select the call direction — only to the mobile phone or to all personal devices at once.

If the employee immediately answers from their desk phone or computer, set a delay before redirecting the call to their mobile phone. So, the call will first ring on the office devices and will be forwarded to the mobile phone after the delay.

If you need to quickly enable, disable, or modify call forwarding to your mobile phone without accessing the cloud PBX web interface, you can do it through your phone. To set up call forwarding, press an asterisk on your phone keypad and enter a special code (star code).

To enable call forwarding with star codes, please contact support. After that, you can configure call forwarding yourself in a few simple steps.

1. Provide a mobile phone number for call forwarding.

Dial *74<number> and press the call button.

Specify the phone number in the following formats:

• 0ХХХХХХХХХХ
• +49ХХХХХХХХХХ

If everything has been done correctly, you will hear a message confirming the successful setup of the forwarding number. Otherwise, the cloud PBX will notify you of an error.

If you have already entered the forwarding number through the web interface, skip this step.

2. Enable call forwarding to the specified number.

To enable call forwarding to the number specified in step 1, dial type=“info”>*72</label> and press the call button.

If everything has been done correctly, you will hear a message confirming the successful setup of the forwarding number. Otherwise, the cloud PBX will notify you of an error.

3. Disable forwarding.

When you need to disable call forwarding to your mobile phone, dial *73 on your phone and press the call button.

If everything has been done correctly, you will hear a message confirming the successful disabling of call forwarding.

As a rule, private clients call from mobile phones, while calls from landline numbers are more often received from other companies and city services. If you want a secretary to answer calls from landline numbers, you can create an employee in the cloud PBX with a specified forwarding number. For example, you can name them “Landline Call Forwarding” or any other suitable name.

Then select the desired call handling mode and configure the call distribution to the secretary employee in the Numbers section.