====== PRIVACY POLICY ======
//Effective Date: 10/01/2024
//

**Introduction
**

Welcome to the Privacy Policy of Cloud PBX Solutions FZ-LLC, a registered entity in Dubai,
United Arab Emirates, COMMERCIAL BUILDING 5, DUBAI MEDIA CITY

This document outlines our commitment to safeguarding your privacy and governs the
collection, processing, and protection of your personal data.

**Controller and Processor
**

For individual clients, we act as the controller under the European Data Protection
Regulation (GDPR). When serving legal entities, we process Customer Data as a Processor
on behalf of our clients.

**Description of Services
**

Cloud PBX Solutions FZ-LLC offers a unified cloud communications platform, providing call
processing, recording, data collection, conference calls, and call tracking services.

**Information**

"Information" refers to any data that can identify you, such as your name, company details,
physical address, email, and phone number. While the disclosure of personal information is
voluntary, it is essential for us to deliver our services.

**Processing of Personal Data by Means of Cookies
**

We employ cookies to enhance the functionality of our website, adapting to usage patterns
and obtaining user activity statistics. Cookies include session, persistent, tracking, and
third-party cookies. Users can manage cookie preferences through browser settings.

**How We Obtain Information
**

Information is sourced directly from you, such as survey responses or account creation, and
automatically through cookies when you visit our website. Usage of our services generates
additional data, including call or messaging logs.

**How We Use the Information
**

Information is used to enhance our services, respond to inquiries, assist with problem
resolution, prevent fraud, comply with regulations, and facilitate proper billing.

**Legal Basis to Process Information
**

We process personal data based on contractual necessity, legitimate interests, legal
obligations, and consent.

**Sharing of Information
**

Information is shared with express permission, among affiliates, and with non-affiliated third
parties for routine business purposes. Disclosures may occur in response to legal
requirements or as part of business transfers.

**Security of Information
**

We implement physical, procedural, and technical safeguards to protect information from
unauthorized access. While we follow industry standards, absolute security cannot be
guaranteed.

**Your Rights
**

Data subjects have rights to access, modify, delete, or transfer their personal data.
Additionally, the right to object to processing and withdraw consent is respected.

**Data Storage
**

Personal data is retained for the necessary duration based on contracts, legitimate interests,
or legal requirements. We disclaim liability for unauthorized access or data loss beyond our
control.

**Opting Out of Information Sharing
**

Users can opt-out of certain information sharing practices by contacting us at
gdpr@digitaltide.io.

**Dispute Resolution
**

For privacy-related disputes, contact us at gdpr@digitaltide.io.

**Updates to Our Privacy Policy
**

We may update our Privacy Policy at our discretion. Users are responsible for reviewing
changes, and continued use of our services constitutes acceptance.

**Children's Privacy
**

Access to our services is limited to individuals aged 18 and above. Information is not
knowingly collected from users under 18.

**Contact Us
**

For further inquiries, contact us at gdpr@digitaltide.io.