At times, your employee might need to transfer a customer to another staff member.
Within the cloud PBX, there are two methods for carrying out a transfer:
The call transfer process varies based on the softphone used. However, here is a general outline of the procedure:
The process of transferring a call may vary depending on the IP phone model. However, the general steps to perform a transfer are as follows:
An analog phone does not have a built-in call transfer feature. To transfer a call, you need to use the call transfer function provided by the VoIP gateway. Besides, you can transfer incoming calls using the same method as with mobile phones.
If you have received a forwarded call on your mobile phone, you can still transfer the call to another employee.
During the call, dial *#number#, have a conversation with the caller, and then simply hang up to transfer the call.
More details:
If the employee is unavailable, you can return to the conversation by simply dialing back #.
“I dial *#number# on my mobile phone and receive some subscription offer”
This issue occurs for Android users who dial the combination outside the current call window. Pay attention to the button you need to click before entering the combination.