Cloud PBX Updates
October 2024
Filter by Call Duration
Now you can filter failed calls in History, as well as quickly find calls with a certain duration. In the Call duration filter you can specify any call duration and save it in the filter so you don't have to set it manually each time. More details.
Flexible Setup of Waiting for Response Time
If an incoming call is not answered within a certain time period, Cloud PBX can automatically forward it to other employees, hang up or offer the customer to leave a message to the voicemail. Now you can add your own waiting time which will be more suitable for the selected employee or department. Later this value can be selected in other waiting time settings. More details.
Improved Display of Branch Employees Calls in History
Now in History all calls of branch employees will be displayed with the employee's name and branch name. More details.
Evaluation of Connection Quality in Communicator
Now after completing a call via Communicator a window pops up asking you to rate the connection quality and provide more details about any issues you faced. This will allow us to learn about connection problems and fix them more quickly. More details.
August 2024
Extended Action History
New actions have been added to the Action History section: changing the department name and its extension number, changing the call distribution mode, adding and deleting an employee, enabling and disabling the For impatient customers option. More details.
Freeing Up a Number When Adding a CRM Integration Scenario
If all numbers have already been assigned scenarios, then when creating a new scenario, you can immediately select the numbers on which it will work. In this case, the current scenario settings on these numbers will be reset. You no longer need to open the settings of each scenario and unlink numbers from it — now everything is done in a couple of clicks. More details.
Connecting SIP-PBX to Cloud PPX via Fixed IP in Web Interface
Previously it was possible to connect a SIP PBX to Cloud PBX in the web interface only via SIP URI, now a connection via a fixed IP is also available. This method does not require authentication when registering and calling from office gateways. More details.
Text-To-Speech in Processing of AVM Incoming Calls
Now when a customer calls a number that is used for Automated Voice Messaging, they can hear not only the audio file, uploaded to Cloud PBX, but also a message created using the Text-To-Speech feature. More details.
Caller ID for Calls to Other Countries and by Direction Prefixes
Now it will be easier for you to create the effect of presence in another country or a specific city — Cloud PBX offers flexible outgoing numbers settings for calls to a specific country or to directions with a specific prefix. More details.
Grouping of Voicemail and Fax Settings
Now the settings of number voicemails and faxes, as well as department voicemails, can be edited in a single Cloud PBX section along with the general voicemail and fax settings.
July 2024
Adding Attendant or Secretary From Another PBX
Now any employee from another PBX connected to Cloud PBX can be appointed as a secretary during working hours or as attendant during off-hours. More details].
Improved Grouping in Dropdown Lists
To help employees find phone numbers, departments, dates and other items in drop-down lists more quickly, any group in the list can now be collapsed. If a group within a list contains more than 5 items, it will be collapsed by default.
More Flexible Settings for Restriction of Call Directions
It is now possible to select individual countries as call destinations. And also you can flexibly set up restrictions for calls to landline and cell phone numbers. More details.
Call from Manager
Now you can quickly resolve work issues and reach employees at any time even if they are already on the call. There are two scenarios in the manager's call settings: Cloud PBX can enforce connecting the employee to the manager, or simply notify them about the manager's call. If there are several managers in the company, you can set up a guaranteed call for each of them in a different way. More details.
June 2024
Adding Employee or Department of Another PBX to IVR
Now you can add an employee of another PBX to the IVR — to reach them, dial an extension number or select a call direction in the IVR. More details.
Restricting Calls to Management
To prevent employees’ and customers’ calls from distracting from important tasks, the manager can now restrict calls to their extension number — prohibit incoming calls or forward all calls to the secretary. Call restrictions are flexibly set up, you can select departments and employees who will continue to call the manager directly. If there are several managers in the company, you can restrict incoming calls for each of them individually. More details.
Enabling and Disabling Fax in Your Personal Account
If you do not use fax, you can now disable it in Cloud PBX settings in order not to receive faxes from customers. More details.
Calls in Mobile App
Now the mobile app supports making and receiving calls via PBX. This lets you always stay in touch when traveling abroad, as well as when working from places where the mobile network is poor but there is Internet access. More details.
May 2024
Adding SIP-PBX Employees as Substitutes
Now you can set up call forwarding for unanswered calls to the extension number of an employee from any SIP-PBX connected to Cloud PBX, either via a fixed IP or via SIP-URI registration. More details.
Adding Customer Survey to AVM Task
Now you can add a survey to an AVM task to get instant feedback from a customer. By pressing buttons in the IVR the customer can confirm participation in an event, request a callback, evaluate the quality of service and much more. More details.
April 2024
Priority of Outgoing Numbers Setup
Now if it is important for your employees to always call from their personal numbers, you can change the priority of outgoing calls directly in the Cloud PBX interface. More details.
March 2024
Flexible Voicemail Settings
No more listening to all voicemail messages to find the ones that are relevant to a specific number, department or IVR menu level. Now managers can select different recipients for them. More details.
Updated Stats by Numbers
Thanks to the new Called back column, you will be able to control the work of your managers and monitor the success of advertising campaigns more effectively. Also call statistics by numbers can now be downloaded in xslx and pdf formats and printed directly from Cloud PBX. More details.
Sending Faxes in Communicator for macOS
Now users of macOS devices can also send a fax to their contacts from Communicator. More details.
Improved Setup of Time Intervals
To set up the work schedule for a number, employee and callback widget until midnight, you now need to specify 24:00 as the end time of the shift.
Employees From Other PBXs as Substitutes in Department
Now if an incoming call to a department is not answered for a long time, Cloud PBX can forward it to employees and departments of another Cloud PBX connected as a branch. More details.
January 2024
Action History
Now you can see which settings of your Cloud PBX have been changed, as well as who did it and when. You won't have to scroll through the change log for a long time to quickly find the required records — use filters by period, employee and action type. More details.
Voicemail for Internal Calls to Department
If you have departments that process requests from other employees of the company (system administrators, accounting, etc.), you can enable voicemail recording for internal calls to the department. To do this, contact support. More details.
Queue Monitoring
When a company receives many calls at once, it is important for the manager to understand whether there are enough employees on the line to quickly process the entire flow of incoming calls. To do this, in Queue Monitoring, you can monitor all current calls (active, in queue, on hold, in IVR), as well as the employees’ workload and the quality of call processing.
More than 20 monitoring metrics change in real time and are displayed for the entire company, departments and employees. The manager can immediately see a problem with call processing and, if necessary, adjust the call receiving route or send additional employees to the departments with a high workload. More details.
December 2023
Filters by Department and Employee in Call History
The new Through the department filter will help you quickly sort calls received by a specific department and made by its employees from the shared company numbers. And using the Call participantsfilter you can see all calls of individual employees, including direct calls to extension numbers and employees’ corporate SIM cards. More details.
Filter Sidebar in Call History
Searching for calls in History has become more convenient — now most filters are located on the sidebar. It can be collapsed to work only with search results. In any case, the selected filter values will always be visible — they are fixed as separate tags above the table with calls. More details.
Notes in Communicator for macOS
Now in Communicator for macOS you can leave notes with important details after a conversation. More details.
Personal Schedule Tips on Employees Tab
On the Employees tab, when you hover over the gray badge under the employee's name, their personal schedule is now displayed. More details.
Pinning Edited IVR Level
The name and custom parameters of the level are now pinned when scrolling. This helps you better navigate the IVR settings. More details.
The Department Filter In the Hourly Workload Report
Now the managers will be able to see how the call flow is distributed in different time intervals not only throughout the entire company, but also for each department. More details.
November 2023
Convenient Navigation in Blacklist
You no longer need to waste time and manually search for numbers in the Blacklist. To find the number you need, just type it in the search field. And to make the navigation of the Blacklist even easier, we pinned the column names at the top of the screen. More details.
Via Number Filter In Statistics Reports
Now this filter is available in the following reports: Call count, Employee rating, Hourly workload, Stats by numbers. It will be easier for the manager to analyze employee calls made from the selected number. More details.
October 2023 г.
Creating Number Groups
Do you have several numbers that work the same way? You no longer need to waste time setting up each of them separately — combine numbers into groups. And when you have edited a greeting, schedule or call route, these changes will automatically appear in the settings of all numbers of the group. More details.
Copying Number Settings
If you need to set the same greeting or schedule for several numbers at once, do it in 10 seconds — just copy the required settings and select the numbers for which you want to apply them. All other custom settings will remain unchanged. More details.
Pinning Save and Cancel Buttons
No more scrolling through long lists of settings and numbers to get to the Save and Cancel buttons. They are now pinned at the bottom of the page and are always visible.
Efficient Search in History by Extension Numbers From Another PBX
Have you combined several PBXs into a single numbering plan? Now it is more convenient to search for calls between employees from different PBXs in History — use the search by extension number. More details.
September 2023
Flexible System of Access Rights
In Cloud PBX it is now possible to edit access rights for certain roles and flexibly set up the rights system for your tasks. For example, now for employees with the User role you can specify what exactly they should see and be able to do in the History and Statistics sections. More details.
Head of Department Role
We have added a new role to the rights system — Head of Department. This access level will let them view the history and statistics only for their department without the ability to change the general Cloud PBX settings. More details.
August 2023
Missed Call Control
New tags in History will help you understand whether an employee has called back a missed call or not. The filter by the status of a missed call will allow you to quickly find calls that still require processing. And the new report on missed calls will give you a full understanding of what is happening with missed calls right now and how the situation is changing over time. More details.
Call Forwarding During Employee’s Absence (Vacation, Sick Leave, Etc.)
Now direct calls to an employee during their vacation or sick leave will not remain unanswered — they can be forwarded to another employee or department. When the employee returns from vacation, the call forwarding for the period of their absence will be automatically disabled. More details.
May 2023
Online Listening and Call Whispering
Now you can control and adjust the employees’ communication with customers in real time. Discreetly join any call, and if something goes wrong, immediately give the employees recommendations that won’t be heard by the customer. More details.
Names for Company Numbers
You no longer need to remember which department, branch or advertising channel is hidden behind the company numbers. Each number can now be given a name, and it will be displayed in History, Statistics and other Cloud PBX sections. More details.
Adding Employees From Other PBXs to Departments
If you have combined several PBXs into a single numbering plan, you can now add employees from different PBXs to one department. Employees from different PBXs will be able to receive calls to the same number, and the history and records of such calls will be stored in Cloud PBX. More details.
March 2023
Multi-Level IVR
Any amount of levels can now be created in the IVR. This means it will be easier to handle calls for different departments and branches, calls in different languages and from different categories of customers (individuals and legal entities, retail and wholesale buyers, etc.). More details.
Drag-And-Drop in Call History Player
Now to find the required place in the conversation recording, just hold down the cursor on the timeline and move it to the left or right. More details.